Privacy Policy

Last updated: December 2024

Introduction

Home-Dispatch (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

  • Create an account or request our services
  • Apply to join our contractor network
  • Contact us via forms, email, or phone
  • Subscribe to our communications

This may include:

  • Name, email address, phone number, and mailing address
  • Business information (for contractors and business customers)
  • License numbers and insurance information (for contractors)
  • Property addresses and service history
  • Payment information (processed securely through third-party providers)

Information Automatically Collected

When you visit our website, we may automatically collect certain information, including:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our site
  • Referring website or source

How We Use Your Information

We use your information to:

  • Provide and improve our services
  • Match contractors with jobs and customers with service providers
  • Process payments and manage billing
  • Communicate with you about services, updates, and promotions
  • Verify contractor licenses and credentials
  • Respond to inquiries and provide customer support
  • Analyze usage patterns to improve our website and services
  • Comply with legal obligations

Information Sharing

We may share your information with:

  • Service providers: Contractors receive necessary information to complete jobs (customer name, property address, job details)
  • Customers: Customers receive contractor information relevant to their job (name, license info, contact details)
  • Third-party service providers: For payment processing, analytics, and other business operations
  • Legal compliance: When required by law or to protect our rights

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications
  • Request a copy of your data in a portable format

To exercise these rights, contact us at privacy@home-dispatch.com.

Cookies

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last updated” date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: